Maze Moon Privacy Policy

Privacy Policy

Welcome to the Pumpkin Moon & Maze Moon privacy and cookies policy. At Pumpkin Moon & Maze Moon we are committed to safeguarding the privacy of our website visitors and protecting your privacy is really important to us. In this document we explain how we will treat your personal information.

This document outlines how we collect your personal information and how it will be processed and managed by us.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1. Collecting personal information

Generally, you can browse our website without us knowing who you are other than knowing your IP address. This information helps us improve the content of our website and allows us to understand how our website is being used.

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

(b) information that you provide to us when registering with our website including your email address.

(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address.

(d) any communication that you send to us including its content and metadata associated with this communication as well as any personal information.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

1. Using personal information

Personal information submitted to us through our website will be used to help administer our website and business so we can personalise and enable the use of our services for you.

Data can be removed on request.

Retaining data also enables us to send you non-marketing commercial communications or email notifications that you have specifically requested.

We are able to send you marketing information relating to our business which we think may be of interest to you, by email if you have agreed to this, or you can inform us at any time if you no longer require marketing communications.

The important thing to note is that we will only ever get in touch with you if you have been a customer of ours, if you have opted in to receive information from us, or if you engage in a conversation with us through our website or social media pages.

We are able to deal with enquiries made by you relating to our website; keep our website secure and prevent fraud and verify compliance with the terms and conditions governing the use of our website.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. However, we will not supply your personal information to any third party for the purpose of direct marketing.

1. Disclosing personal information

We may disclose your personal information to any of our employees, insurers, professional advisers only as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information if we are required to do so by law or in connection with any ongoing or prospective legal proceedings or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk. Except as provided in this policy, we will not provide your personal information to third parties.

1. Retaining personal information

Personal information that we process for any purpose(s) shall not be kept for longer than is necessary for that purpose.

We will retain documents (including electronic documents) containing personal data to the extent that we are required to do so by law or if we believe that the documents may be relevant to any ongoing or prospective legal proceedings and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

1. Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure passworded and firewall-protected servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

1. Amendments

We may update this policy from time to time by publishing a new version on our website.

1. Your rights

You may instruct us to provide you with any personal information we hold about you at any time. Provision of such information will be subject to the supply of appropriate evidence of your identity for this purpose. We may withhold personal information that you request to the extent permitted by law.

1. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

1. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated by email to Charlie@pumpkinmoon.uk  or james@mazemoon.uk   

1. About cookies

A cookie is a small file containing an identifier which is a string of letters and numbers, that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Overall, cookies help us provide a better website by enabling us to monitor which pages are preferred by you. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

1. Our cookies 

We use only persistent cookies on our website.

1. Third party and Analytics cookies

Google Analytics are used on this site to generate analytical data and Interest Reporting to collect information regarding visitor behaviour and visitor demographics on some of our Services, and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit www.google.com/policies/ privacy/partners/. You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to tools.google.com/dlpage/gaoptout.

To view a copy of our analytics service provider’s privacy policy visit www.developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

1. Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

1. Deleting cookies

You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

Deleting cookies will have a negative impact on the usability of many websites.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Maze Moon. References to "our Website" or "the Website" are to mazemoon.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Maze Moon
HOOKS HOLE, CHESTNUT STREET, BORDEN, SITTINGBOURNE, KENT
ME9 8DA

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.